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About Apprisen

Agency Overview

Our Mission: Helping people improve their financial well-being through counseling, community outreach and financial education.

 

Some Historical Facts

For​ over 60 years as a non-profit 501(c)(3) organization, we have helped over a half-million predominantly low-to-moderate-income individuals and families learn to manage money, balance their budgets and get out of debt.

1981

As services spread into other areas of Ohio, the agency became Consumer Credit Counseling of Central Ohio. Comprehensive financial services, housing counseling, the Debt Management Program and community financial education helped Central Ohioans manage their credit and debt more effectively.

 
 

Our Principals

Our principal officers are Michael S. Kappas, CEO; Johnny M. Cantrell, President; and Christopher J. Kallay, Senior VP/CFO.

 

Our Commitment to Improvement

To ensure that the needs of the communities we serve are comprehensively and continually addressed, we adhere to a performance and quality improvement philosophy.


Our Performance and Quality Improvement (PQI) program is designed to encompass a wide range of service delivery aspects, including internal audits, client record reviews, and the on-going analysis of survey responses and other statistical data. Regularly scheduled meetings are conducted to discuss and address trends and customer service/ operational improvement opportunities. Client comments that are received, either as part of a survey response or individually, receive follow-up. Personnel can also provide feedback at department meetings or through the Human Resources suggestion box. The overall goal of the PQI program is to promote a high level of consistent service to our clients and creditors.

 

 

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